Refunds

An unused pack can be refunded in full within 14 days of buying it. Once you've used any of its credits, it can't be refunded unless you delete your account (see below).

Unless you're deleting your account, a plan fee isn't refunded once you've used any of that period's credits. If you haven't used any, it is refunded in full within 14 days of the payment, and pro rata for the part of the period that's left after that. Cancelling a plan stops the next payment; you keep the plan and its credits to the end of the period you paid for.

An auto top-up block is refunded on the same terms as a pack: in full within 14 days if none of its credits have been used.

We refund the credits you paid for and haven't used, whatever their age, if:

• we close your account when you haven't broken the terms;
• we stop offering ClipLaunch altogether;
• we change the terms in a way you don't accept, and you write to hello@cliplaunch.io before the change takes effect and close your account.

The welcome credits and other free credits aren't refunded, since nothing was paid for them. Credits on an account we closed for breaking the terms aren't refunded either.

Unused credits end with your account. Before you delete your account, you can ask for a pro rata refund of the credits you paid for and haven't used. Write to hello@cliplaunch.io to ask. Free credits, such as the welcome credits, aren't refunded.

If a paid job fails, its credits go back to your balance on their own. If something we supplied is faulty or not as described, tell us: we will put it right, or refund you, as the Consumer Rights Act 2015 provides. None of this policy takes away your legal rights.

Write to hello@cliplaunch.io from the email address on your account, and say which purchase it is (the date and amount are enough; your invoices are linked from the Billing page). We refund to the card you paid with, and the credits from that purchase come off your balance. Your bank may take a few days to show it.